Privacy Policy

Golden Lion Casino – Privacy Policy for Australian Players

At Golden Lion Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access or use our website at https://golden-lion-casino-australia.com. It also outlines your rights under Australian privacy law and how you can exercise them.

By registering an account, making a deposit, or otherwise using our platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of it, please refrain from using our services.

Who We Are

Golden Lion Casino is operated by Blue Media N.V. Casinos, a company licensed by the Curacao eGaming Authority. Our platform has been serving online casino players since 2016, offering a wide range of games, promotions, and banking options to users across Australia.

While Golden Lion Casino operates under a Curacao licence, we remain committed to handling the personal information of Australian players in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in Schedule 1 of that Act.

What Personal Information We Collect

We collect personal information that is reasonably necessary for providing you with a safe, legal, and enjoyable gaming experience. The types of information we may collect include:

Identity information: Your full legal name, date of birth, and gender. This is required to verify that you are aged 18 or over, as required by responsible gambling obligations.

Contact information: Your email address, phone number, and residential address, including suburb, state/territory, and postcode.

Identity verification documents: Copies of government-issued identification such as a passport, driver’s licence, or Medicare card, as well as proof of address documents such as utility bills or bank statements. These are collected to comply with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act).

Financial information: Payment method details including credit or debit card numbers (Visa, Mastercard, American Express, Discover), transaction history, deposit amounts, withdrawal amounts, and account balances. We do not store full card numbers on our servers.

Account information: Your chosen username, account preferences, game history, bonus usage, and wagering activity.

Technical information: IP address, browser type and version, device type, operating system, pages visited, session duration, and referring website. This data is collected automatically when you visit our site.

Communications data: Records of any correspondence you have with our customer support team via live chat, email, or phone.

Responsible gambling data: Information you provide when using our responsible gambling tools, including self-exclusion requests, deposit and wagering limits, and session reminder preferences.

How We Collect Your Information

We collect personal information in several ways:

Directly from you, when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or update your account details.

Automatically, through cookies, web beacons, and other tracking technologies when you browse our website. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

From third parties, including identity verification providers, payment processors, fraud prevention services, and regulatory authorities, where permitted by law.

Why We Collect and Use Your Information

We use your personal information for the following purposes:

Account management: To create, maintain, and secure your account, verify your identity, and process your transactions.

Legal and regulatory compliance: To meet our obligations under the AML/CTF Act, including customer due diligence (CDD) and suspicious matter reporting. Under this legislation, we are required to collect and verify certain identity documents before allowing you to access certain features of our service.

Responsible gambling: To monitor gameplay patterns and apply responsible gambling measures such as deposit limits, wager limits, reality checks, and self-exclusion. We take problem gambling seriously and use your information to support a safer gaming environment.

Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, identity theft, and other unlawful conduct. This may involve automated monitoring of transactions and account behaviour.

Customer support: To respond to your enquiries and resolve any issues you experience with our platform.

Marketing and promotions: Where you have provided your consent, we may send you promotional emails, bonus offers, and updates about new games or features. You can withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link in any such email or by contacting us directly.

Service improvement: To analyse user behaviour, identify technical issues, and improve the overall performance and user experience of our platform.

Dispute resolution: To investigate and resolve complaints, chargebacks, or disputes relating to your account.

Who We Share Your Information With

We do not sell your personal information to third parties. However, we may share your information with trusted parties in the following circumstances:

Service providers: We work with third-party companies that assist us in operating our platform, including payment processors, identity verification providers, IT infrastructure providers, and customer support software vendors. These parties are contractually obligated to handle your data securely and only for the purposes we specify.

Regulatory and law enforcement authorities: We may be required to disclose your personal information to Australian or international regulators, law enforcement agencies, or courts where we are legally compelled to do so, including under the AML/CTF Act or orders issued by a court of competent jurisdiction.

Game providers: Some technical data relating to gameplay may be shared with our game software providers, including Rival, Betsoft, NetEnt, Pragmatic Play, and Microgaming, for the purposes of ensuring game integrity and resolving technical disputes.

Fraud prevention networks: We may share information with fraud prevention organisations to protect both our users and our platform from financial crime.

Business transfers: In the event that Golden Lion Casino or Blue Media N.V. Casinos undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any material change in how your information is handled in such circumstances.

We require all third parties who receive your personal information to maintain appropriate confidentiality and security safeguards.

International Transfers of Personal Information

Golden Lion Casino is operated by Blue Media N.V. Casinos, which is incorporated outside of Australia. As a result, your personal information may be stored or processed in countries other than Australia, including in Curacao and potentially other jurisdictions where our service providers are based.

Where we transfer personal information outside of Australia, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles. This may include entering into data processing agreements with overseas recipients.

By using our platform, you acknowledge and consent to the transfer of your personal information to countries outside of Australia for the purposes set out in this Privacy Policy.

Data Security

We take the security of your personal information seriously. Golden Lion Casino uses 128-bit SSL (Secure Socket Layer) encryption technology to protect data transmitted between your browser and our servers. Our systems are protected by firewalls, access controls, and regular security assessments.

Despite these measures, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information and encourage you to take steps to protect your own account, including choosing a strong, unique password and not sharing your login credentials with anyone.

If we become aware of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.

Data Retention

We retain your personal information for as long as your account remains active or as long as is necessary to fulfil the purposes for which it was collected. In many cases, we are required by law to retain certain records, particularly financial and identity records, for a minimum of seven years after your account is closed. This obligation arises from the AML/CTF Act and related financial record-keeping requirements.

When retention is no longer required, we will take reasonable steps to destroy or de-identify your personal information in a secure manner.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and gather analytics data. Cookies are small text files placed on your device when you visit our site.

We use the following types of cookies:

Essential cookies, which are required for the website to function correctly and cannot be switched off in our systems. Functional cookies, which remember your preferences and personalise your experience. Analytical cookies, which help us understand how visitors interact with our platform, allowing us to improve its design and content. Marketing cookies, which may be used to deliver relevant promotional content based on your browsing behaviour.

You can control cookie settings through your browser. Blocking certain cookies may limit the functionality of our platform. For more detailed information about managing cookies, refer to the help section of your browser.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and the Australian Privacy Principles, you have a number of rights in relation to your personal information:

Right of access: You may request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe and provide you with the information requested, unless a legal exception applies.

Right to correction: If you believe that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request that we correct it. We will take reasonable steps to correct your information or, if we disagree with your correction request, note your disagreement on the record.

Right to complain: If you believe we have interfered with your privacy or breached the Australian Privacy Principles, you have the right to make a complaint.

To exercise any of these rights, please contact our Privacy Officer using the contact details set out below.

Responsible Gambling and Your Privacy

Golden Lion Casino is committed to responsible gambling. If you choose to use our responsible gambling tools, such as deposit limits, wager limits, cooling-off periods, or self-exclusion, the information you provide for these purposes is treated with the highest degree of confidentiality. It is used solely to apply the requested restrictions to your account and to support your wellbeing as a player.

We do not use responsible gambling data for marketing purposes. If you have self-excluded your account, we will not send you promotional communications.

If you need support with problem gambling, we encourage you to reach out to Gambling Help Online at www.gamblinghelponline.org.au or call 1800 858 858 at any time.

Children and Minors

Our platform is strictly for persons aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account.

If you believe a minor has registered an account with us, please contact us immediately so that we can investigate and take appropriate action.

Links to Third-Party Websites

Our website may contain links to third-party websites, including payment provider portals or responsible gambling support organisations. This Privacy Policy applies only to our platform. We are not responsible for the privacy practices of any third-party site, and we encourage you to review the privacy policies of any external site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by posting a notice on our website or by sending you an email. We encourage you to review this page periodically to stay informed about how we handle your personal information.

Your continued use of our platform following any changes to this Privacy Policy constitutes your acceptance of those changes.

How to Make a Privacy Complaint

If you have a concern about the way we have handled your personal information, we ask that you contact us in the first instance so that we can attempt to resolve the matter directly.

To lodge a complaint, please reach out to our Privacy Officer via the live chat function available at https://golden-lion-casino-australia.com or by emailing our customer support team through the contact page on our website. We will acknowledge your complaint promptly and aim to provide a substantive response within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner Website: www.oaic.gov.au Phone: 1300 363 992 Post: GPO Box 5218, Sydney NSW 2001

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through any of the following channels:

Live Chat: Available 24/7 directly on our website at https://golden-lion-casino-australia.com

Email: Via the contact form available on our website

Our team is committed to addressing your enquiries in a timely and thorough manner.