License Information

Operator Details

Golden Lion Casino is owned and operated by Blue Media N.V., a company incorporated and registered under the laws of Curaçao, with its registered office at Heelsumstraat 51, E-Commerce Park, Curaçao. The company operates under the trade name Golden Lion Casino and is responsible for the management, administration, and delivery of all gaming services accessible through the website golden-lion-casino-australia.com.

Regulatory Licence

Blue Media N.V. holds a valid gaming licence issued by the Government of Curaçao under the authority of the Curaçao eGaming regulatory framework. The licence is classified as a Master Licence and authorises the operator to provide online casino gaming services, including slots, table games, and video poker, to eligible players in permitted territories.

The licence number is 8048/JAZ, issued pursuant to the Curaçao National Ordinance on Offshore Games of Hazard (P.B. 1993, no. 63). This licence requires the operator to maintain compliance with all applicable regulatory conditions, including fair gaming standards, financial integrity requirements, and player protection obligations.

Regulatory correspondence and licensing documentation may be verified by contacting the relevant licensing authority or the operator’s compliance department directly via the contact details provided on this website.

Territory of Service and Eligibility

The services offered through golden-lion-casino-australia.com are made available to players in jurisdictions where online gaming is not prohibited by applicable law. The platform is accessible to residents of Australia and other permitted territories, subject to ongoing compliance with the applicable legislative framework in each jurisdiction.

Age Restriction: Access to and participation in any real-money gaming activity is strictly limited to individuals who are 18 years of age or older. This restriction applies regardless of the age of majority in the player’s country of residence, as the minimum age requirement of 18 years constitutes an absolute threshold enforced by the operator.

The operator employs age verification procedures at the point of registration and during the account verification process to ensure compliance with this requirement. Any account found to have been created or used by a person under the age of 18 will be immediately suspended, and any funds held in such account will be handled in accordance with the operator’s terms and conditions and applicable regulatory requirements.

Players who access the platform from jurisdictions where online gambling is prohibited are solely responsible for ensuring their compliance with local laws. The operator reserves the right to decline access or close accounts where regulatory obligations require it to do so.

Anti-Money Laundering and Know Your Customer Policy

Blue Media N.V. operates in full compliance with internationally recognised Anti-Money Laundering (AML) standards and Know Your Customer (KYC) requirements. The operator maintains a formal AML/KYC programme developed in accordance with applicable financial crime prevention legislation and the conditions attached to its operating licence.

Know Your Customer (KYC) Procedures

All players are required to complete identity verification before withdrawing funds and in other circumstances as determined by the operator’s risk assessment protocols. Verification may include the submission of:

• A valid government-issued photographic identity document (such as a passport or driver’s licence);
• Proof of current residential address (such as a utility bill or bank statement dated within three months);
• Proof of ownership of the payment method used for deposits and withdrawals;
• Additional documentation where required for enhanced due diligence.

The operator reserves the right to request supplementary documentation at any time and to delay or suspend transactions pending the satisfactory completion of verification procedures.

Anti-Money Laundering Controls

The operator maintains internal controls designed to detect, prevent, and report suspicious financial activity. This includes transaction monitoring systems, defined thresholds for enhanced scrutiny, and mandatory reporting obligations where required under applicable law. Staff responsible for compliance matters receive regular training in accordance with AML best practice standards.

The operator does not accept funds from unlawful sources. Players are prohibited from using the platform for money laundering, fraud, or any other unlawful financial activity. Any suspected breach of these obligations will be reported to the appropriate authorities.

Data Protection and Privacy

The operator is committed to the lawful, fair, and transparent processing of personal data. Player data is collected and processed for the purposes of account management, regulatory compliance, fraud prevention, and the provision of gaming services.

The following technical and organisational measures are in place to safeguard personal information:

• Industry-standard Secure Socket Layer (SSL) encryption is applied to all data transmissions between the player’s device and the operator’s servers;
• Access to personal data is restricted to authorised personnel on a strict need-to-know basis;
• Data retention policies are maintained in accordance with regulatory requirements and the operator’s privacy obligations;
• Third-party service providers engaged by the operator are required to process data only on documented instructions and in accordance with appropriate data protection standards.

Players have rights in relation to their personal data, including the right to access, correct, and request deletion of their information, subject to applicable legal requirements. Full details of how personal data is collected and used are set out in the operator’s Privacy Policy, which is available on this website.

Responsible Gambling

Blue Media N.V. is committed to promoting safe, responsible, and sustainable gambling practices. The operator recognises that gambling can cause harm for some individuals and has implemented a range of measures designed to support player welfare.

Available Responsible Gambling Tools

Players may access the following self-management tools through their account settings or by contacting customer support:

• Deposit Limits: Players may set daily, weekly, or monthly limits on the amount they deposit to their account.
• Loss Limits: Players may set limits on the amount they are prepared to lose over a defined period.
• Session Time Limits: Players may restrict the duration of individual gaming sessions.
• Reality Checks: Periodic notifications may be configured to inform players of the time elapsed during a gaming session.
• Self-Exclusion: Players who wish to take a temporary break or permanently close their account may request self-exclusion. During a self-exclusion period, the operator will take reasonable steps to prevent the player from accessing their account and to refrain from directing marketing communications to them.
• Account Closure: Players may request permanent closure of their account at any time.

Players who are concerned about their gambling or the gambling of someone they know are encouraged to seek assistance from qualified support organisations, including the following:

• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Gambling Help Hotline (Australia): 1800 858 858

The operator does not permit the use of responsible gambling tools to be circumvented and will act in the player’s stated interests where a vulnerability or risk of harm is identified.

Dispute Resolution

The operator aims to resolve all player complaints promptly and fairly through its internal complaints handling process. Players who have a complaint or dispute in relation to the services offered through this website should follow the procedure outlined below.

Step 1 – Internal Complaint

In the first instance, players should contact the Golden Lion Casino customer support team, providing a clear description of the issue, the relevant account details, and any supporting documentation. The operator undertakes to acknowledge complaints in a timely manner and to work towards a resolution.

Step 2 – Escalation

If a player is not satisfied with the outcome of the internal complaints process, they may escalate the matter to the operator’s compliance or management team by submitting a formal written complaint via the contact methods set out on this website.

Step 3 – External Dispute Resolution

Where a complaint cannot be resolved internally to the player’s satisfaction, the player may have recourse to an external dispute resolution mechanism, including referral to the licensing authority in Curaçao or an independent alternative dispute resolution (ADR) body where applicable. The operator will cooperate with any investigation conducted by a competent regulatory or dispute resolution body.

Players based in Australia should be aware that the regulation of interactive gambling is governed at the federal level by the Interactive Gambling Act 2001 (Cth) and that certain forms of online gambling services may be subject to restrictions under Australian law.

Contact and Compliance Enquiries

For enquiries relating to licensing, compliance, data protection, or responsible gambling, players may contact the operator through the customer support channels listed on this website. The operator will endeavour to respond to all compliance-related enquiries within a reasonable timeframe.

This page is reviewed and updated periodically to ensure that the information provided remains accurate and current. The operator reserves the right to amend the content of this page in response to changes in applicable law or regulatory requirements.